Auto Transport Reviews
Auto Transport Review 1
I did a ton of research before I shipped my vehicle. The one
and only reason I chose Express Auto Transport was these reviews. Reviewers
praised the company and the service. After contacting the company, I felt that
the customer service lived up to the reviews I read. To make a very long story
short(er) though, let me tell you my first hand experience with Express Auto
Transport:
1. If you read the contract, in no way shape or form do they promise any delivery
time frame. That is why they are slightly cheaper I think. I was told "we try",
"typically" and "usually" that it takes about 1-2 weeks. Well it took them 25
days to be exact! If at first I knew it was going to take that long I would
have planned accordingly but we had just moved to a new location and had no
transportation (had to rent a car). They picked it up at the origin much later
than promised (at 11:30pm on a Saturday night no less) and dropped it off even
later! The problem was that they have you right where they want you. When I
threatened to stop payment while the vehicle was on its way he just threatened
to leave the car right on the side of the road wherever.
2. Also, in the contract, in no way shape or form do they commit themselves
to using their own trucks. In their defense, 90% of my vehicles trip was shipped
on their truck but the pickup and delivery is done by third parties. Not a big
deal, but noteworthy. Every time the vehicle is loaded/unloaded, there is risk
of something bad happening.
3. Excuse after excuse. "The truck broke down" (twice) was the most popular.
I called day after day and got different excuses every time.
4. MOST IMPORTANTLY, all of this could have been resolved with a phone call
from them to me explaining the situation. Over the course of the entire ordeal,
the only time they contacted me was a day after I faxed my contract to verify
the billing info, when they were 1 hour away from picking up the vehicle at
the origin and when the truck driver was broken down in Arizona (no where near
the final destination). I still am convinced that if I wasn't so persistent,
they would still have my vehicle.
On a positive side, the truck driver who delivered the car was very sincere
and apologetic (he acted like my experience was the exception and not the norm)
and the customer service for the most part was very friendly when I called them.
And looking back on it, the vehicle did arrive in perfect shape.
They agreed to reimburse me slightly for a rental car for the days that they
were late but after about 5 more phone calls, and 10 days of waiting, no credit
has appeared on my card and of course, no one on Express Auto's end has contacted
me!
I am generally one to praise good service in a fair and reasonable manner, but
having experience in business myself, they could have done more, a lot more
to make this customer satisfied. Sorry to be the bad apple in the bunch but
my mom always said "Speak up when something isn't right!"
Auto Tranpsort Review 2
I consider myself a pretty lucky guy. I have never had major
problems with a company's service (knock on wood). A while back though I did
have some issues with another automobile mover. I have written an epinion about
them also.
AAAdvantage
Last time a moved my car I had my first bad experience. A bad experience that
made me even write a bad opinion on ePinions.Com. But I have found hope and
my luck continued with my two most recent moves.
Express Auto Transport
Everywhere that AAAdvantage failed Express passed. They have actual people answering
the phones! I didn't have to push any buttons or wait on hold while someone
decided they would get to me in 15 to 20 minutes. Basically they did a good
job with their customer service.
I don't ask a lot when it comes to moving my car. I'm a pretty flexible guy.
Express has never had any issues surpassing my expectations. They showed up
when I expected to, and the car was in the same condition that it left in.
The Summary
Express Auto Transport is a company I will work with again. They are also a
company that without hesitation I will recommend to friends or family.
Good Luck!
